Job Description
Role: Digital Transformation
Location: Remote
Primary Functions:
- Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation, and solution segmentation (Analytics, Digital, Process re-design, Lean Process Improvement, etc.,)
- Work with business leaders to identify and execute transformation opportunities
- Act as business interface for advanced automation & Robotics, Data, and analytics opportunities
- Actively originate and shape digital opportunities for existing and new client base
- Develop the business case for digital opportunities
- Support and track the delivery of digital work for aligned clients
Essential Functions:
- Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
- Develop Cost structures and benefit models as suit to client needs
- Exposure in Consulting, preferably in the L&A domain
- Maintain awareness of new and emerging solutions and the potential application on operations
- Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
- Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
- Ability to coach Operations on Change management
Education Requirements
- Understanding or knowledge of Digital levers (RPA, Analytics, ML, and AI) would be an added advantage
- PMP / Prince2/ITIL certification would be an added advantage
- Certified Lean Six Sigma Black belt/ Green belt would be preferred
- Evidence of problem-solving analytical mindset
- Excellent oral communication and presentation skills
Work Experience Requirements
- Minimum 3 years of total work experience
- Minimum 1 year in the current role/assignment
- Minimum of 2 years BPO experience, preferably a leadership role
